FAQ
Q: Where does my order ship from?
A: Items ship from the United States, China, or in a few cases, the United Kingdom. The shipping point of origin will be included in the product description or as a pulldown when you add the item to your cart.
Q: Is this site secure?
A: My Moppet Shop is secured by Shopify security, which meets the Payment Card Industry Data Security Standard (PCI DSS). Our site uses Hyper Text Transfer Protocol Secure (https) for securing the communication between your browser and our web server. You can be assured that your personal information, including your payment details, is transmitted and stored securely and will not be shared or sold to third-parties. For more information about how we protect your personal data, consult our Privacy Policy.
Q: How much does shipping cost?
A: The cost of shipping is US $2.99 for orders under $25. Orders over $25 ship free. Please consult our Shipping Policy for more details.
Q: Do all the items in an order have to ship from the same location?
A: No. Items in the same order can ship from more than one location. Please note that each item will ship separately.
Q: Why don't all items ship from the United States?
A: To offer the best selection of high quality items at the lowest prices, My Moppet Shop sources some items from suppliers who ship directly from China. For some large or unique items this offers the best value, despite longer delivery times.
Q: How quickly will I receive my order?
A: Orders are typically processed in 1-3 business days and received 2-8 business days later when shipped from the United States. For orders shipped from China, please allow up to one calendar month for delivery.
Q: Where is My Moppet Shop based?
A: Our business is based in Los Angeles, California.
Q: Do I need to create an account in order to place an order?
A: No. Accounts are optional. A phone number or email address is needed to provide you with an order confirmation and for tracking purchases. We also need your physical address so that we know where to send your items. We will not send you SMS or email communication unrelated to your order unless you opt-in. We will never sell your personal information to third parties.
